Policy

Refund Policy

Effective and Last Updated: September 2025

At The Washington Team, our mission is to equip you with the tools and knowledge you need to make confident real estate decisions. We want you to feel fully supported in your learning journey.

Digital Products

  • Our eBook is a digital product, delivered instantly after payment.
  • Because of the nature of digital downloads, we generally do not offer refunds once the file has been accessed or downloaded.

Exceptions

Refunds may be granted if:

  • You were charged more than once for the same order.
  • There was a technical error on our website that prevented delivery.

How to Request a Refund

If you believe you qualify for a refund, email us at washingtonteam@kw.com within 7 days of purchase. Please include your order number and reason for your request.

We review each request on a case-by-case basis. Approved refunds will be issued to your original payment method.

Privacy Policy

Effective and Last Updated: September 2025

At The Washington Team, your privacy matters. This policy explains what information we collect and how we use it when you visit our site or purchase our eBook.

Information We Collect

  • Personal Info: Name, email, and billing details during checkout.
  • Payment Info: Processed securely through Stripe. We never store your full card details.
  • Technical Info: IP address, browser type, and basic site usage data.
  • Optional Info: Data you provide when subscribing to our newsletter or contacting us.

How We Use Your Info

  • To process and deliver your order.
  • To send receipts, order confirmations, and support messages.
  • To send marketing emails (only if you opted in).
  • To improve our website and customer experience.

Payments

All transactions are handled by trusted payment processors. Please review their privacy policies for more details.

Emails & Marketing

  • If you subscribe, we may send you updates, tips, or offers.
  • You can unsubscribe anytime with a single click.
  • We comply with privacy laws such as GDPR and CAN-SPAM.

Cookies

We may use cookies to improve your browsing experience. You can turn them off in your browser if you prefer.

Sharing Information

We do not sell or rent your personal data. We only share it with trusted partners who help us operate our website (e.g., payment processors, email providers).

Your Rights

You may request access, correction, or deletion of your data. Contact us at washingtonteam@kw.com for assistance.

Changes

We may update this policy as needed. Updates will be posted here with a new effective date.

Contact

Questions? Reach us at:
Paul Washington
Email: <washingtonteam@kw.com>
Website: https://www.thewashingtonteam.com/